Withdrawal from the Agreement and loss of the right to withdraw from the Agreement 1. Right to withdraw from the Agreement 1. The provisions of this paragraph apply exclusively to Customers who are Consumers and Entrepreneurs exercising the rights granted to Consumers, unless mandatory legal provisions state otherwise. 2. A Customer who is a Consumer or an Entrepreneur on Consumer rights has the right to withdraw from a distance Agreement without giving any reason within 14 (fourteen) days from the date of its conclusion or from the date of taking possession of the Product – in cases provided for by law. 3. To meet the deadline referred to in paragraph 1, it is sufficient to submit a declaration of withdrawal from the Agreement to the Seller before it expires. 4. The declaration of withdrawal from the Agreement may be submitted: a) in writing to the Seller's registered office address; b) in electronic form to the email address: kontakt@nataliaprosinska.pl 5. The Customer may use the template for the withdrawal form which constitutes Appendix No. 1 to the Regulations , however, this is not mandatory. 6. In the case of a successful withdrawal from the Agreement, it is considered not concluded, and the Parties are obliged to return the received benefits in accordance with applicable legal provisions. 2. Refund of payments 1. The Seller will refund all payments received from the Customer, including the costs of delivering the Product, if their refund results from applicable legal provisions. 2. The refund will be made without delay, no later than within 14 (fourteen) days from the date of receiving the declaration of withdrawal from the Agreement, subject to cases provided for by law. 3. The refund will be made using the same payment method used by the Customer, unless the Customer agrees to another method of refund that does not incur any costs for them. 3. Exclusion of the right to withdraw from the Agreement The right to withdraw from the Agreement does not apply in cases specified in applicable legal provisions, particularly with regard to Agreements: 1. for the provision of services, if the Service Provider has fully performed the service with the express and prior consent of the Customer, who was informed before the commencement of the provision that after the performance of the service, they will lose the right to withdraw from the Agreement; 2. for the supply of digital content not supplied on a tangible medium, if the performance of the provision has begun with the express and prior consent of the Customer before the expiry of the withdrawal period from the Agreement and after informing the Customer about the loss of the right to withdraw from the Agreement; 3. whose subject is a Product made according to the Customer's specifications or serving to meet their individualized needs; 4. concerning events, training, workshops, webinars, or other services related to recreational, educational, or developmental activities, if the Agreement specifies a specific day or period of their implementation, provided that the exclusion of the right to withdraw results from applicable legal provisions. 4. Waiver of the right to withdraw from the Agreement 1. A Customer purchasing a Digital Service, Digital Product, Mentoring Session, Session Package, or another Service provided electronically may consent to the commencement of the performance before the withdrawal period from the Agreement expires. 2. Consent referred to in paragraph 1 is given by checking the appropriate checkbox during the Order placement or in another way that allows for the recording of the Customer's declaration. 3. By making the declaration referred to in paragraph 2, the Customer confirms that: a) they request the commencement of the provision before the withdrawal period from the Agreement expires; b) they have been informed about the legal consequences of their consent; c) they acknowledge that after the commencement of the provision or delivery of digital content – in cases provided for by law – they will lose the right to withdraw from the Agreement. 4. In the event of the commencement of the provision of the Service before the withdrawal period from the Agreement expires, the Customer who subsequently effectively withdraws from the Agreement is obliged to pay for the benefits provided until the moment of withdrawal, if such an obligation arises from legal provisions.

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