Complaints

1. The customer has the right to file a complaint regarding the Products or services provided by the Seller.
2. The complaint should include:
the customer's details,
a description of the objections raised,
the indication of the Order to which it pertains,
the expected method of resolution.
3. Complaints can be submitted:
electronically,
in writing to the Seller's address.
4. The Seller will address the complaint without unnecessary delay, no later than within 14 days from the date of receipt, unless the law provides for a different deadline.
5. If it is necessary to supplement the complaint, the Seller may request the Customer to provide additional information.

Complaints

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Natalia Prósińska
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